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Privacy & Data Use

Crescent Solutions Landscaping Privacy Policy

Last updated: September 16, 2026

We collect personal information when homeowners and property managers request landscape design, hardscaping, turf, outdoor lighting, or full yard installations through our website forms, phone calls, and follow-up communication. This page explains what we collect, why we collect it, and how we use trusted systems to manage contact requests and follow-up communication.

1. Information We Collect

Information You Provide

  • Name, address, and contact details
  • Project details about landscape design, hardscaping, turf, or lighting
  • Photos, notes, and documents you submit for estimates
  • Preferred scheduling windows and communication preferences

Information Collected Automatically

  • IP address, browser type, and device details
  • Pages viewed, session duration, and site interactions
  • Referral and ad campaign data used for marketing attribution
  • Cookie and analytics signals where enabled in your browser

2. How We Use Your Information

  • Provide estimates, quotes, scheduling, and project updates
  • Respond to requests for landscape design and installation support
  • Send reminders and follow-ups by phone, text, and email
  • Improve site performance, customer experience, and campaign effectiveness
  • Maintain records needed for operational, legal, and warranty purposes

3. Contact and Follow-Up Communications

Form submissions and qualified inquiries are processed through our internal communication systems to manage lead stages, appointment reminders, and follow-up messages. This helps us respond quickly and provide consistent communication from first contact to project completion.

You can opt out of text messages or emails at any time, and we limit access to lead data to authorized team members and service providers who need it to perform their roles.

4. Text Messaging (SMS)

If you tick the optional text message box on one of our website forms, Crescent Solutions Landscaping may send you non-marketing text messages about estimate scheduling, site-visit reminders, project schedule updates, and follow-ups on estimates you requested. Text messages are sent from (435) 590-2987. Opting in is optional and is never a condition of requesting a quote, booking an appointment, or receiving our services. We do not send promotional or marketing text messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You must be at least 18 years of age to consent to receive text messages from us.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or reply HELP for assistance. You can also reach us at crescentsolutionslandscaping@gmail.com.

6. Data Sharing and Security

  • We may share data with trusted platforms that support quoting, CRM, scheduling, and communications.
  • We do not sell personal data to third-party data brokers.
  • We use administrative and technical safeguards to protect personal information.
  • No online system is 100% secure, but we continuously work to reduce risk.

7. Your Rights and Choices

You may request to:

  • Access a copy of your personal data
  • Correct inaccurate information
  • Delete eligible data from active systems
  • Opt out of text messages or emails

To submit a privacy request, use our Contact page.

8. Retention, Children's Privacy, and Policy Updates

We retain data only as long as needed for customer service, project records, legal obligations, and reasonable business operations. Our services are not directed to children under 13. We may update this policy from time to time, and changes will be reflected by the "Last updated" date on this page.